At Volar, our commitment to customer satisfaction goes beyond just selling machines. We deliver consistent and reliable after-sales support through prompt and trustworthy service, which is essential for maintaining high customer satisfaction. This approach fosters long-term relationships and builds brand loyalty.
Our After-Sales Services:
Customer Support Center Our customer support technicians bring years of experience and are continuously trained to enhance their skills. These experts efficiently handle service requests, accurately diagnose issues, and swiftly provide the best solutions tailored to our customers' needs.
Moreover, Volar has integrated online support into its customer service for many years. Instant messaging has streamlined the work of our support staff, ensuring that customers receive quick responses. For those needing prompt solutions, online support is indispensable.
Remote Diagnostic Services Volar offers the capability to remotely diagnose its machines through an internet connection.
This service provides several advantages:
- Immediate intervention to reduce machine downtime.
- Rapid diagnostics even for facilities located far from Volar’s service centers.
- Lower repair costs and reduced need for on-site visits from Volar technicians.
- Real-time support for operators on-site.
Remote diagnostics give Volar a leading edge in troubleshooting. Even when on-site repairs are necessary, remote services can often identify the root cause before it leads to a complete breakdown, ensuring faster and more efficient repairs.
Genuine OEM Spare Parts Volar operates a vast spare parts warehouse to promptly address the needs for part replacements and repairs of Volar machines. Equipped with a modern inventory management system, our warehouse meets the high demands of our customers. Our standardized processes and clearly defined procedures facilitate the efficient dispatch of spare parts to our branches, avoiding customs delays and shipment hold-ups.
Customized Training Programs Our after-sales service team organizes specialized training programs for technicians and operators who work with Volar machines.
